Discussion:
Treskat Software Updates
(too old to reply)
Treskat
2003-06-30 04:10:41 UTC
Permalink
The new KeyWiz 2004 code and program update by Treskat was mailed to
subscribers on 6/25/2003. Licensed users who did not subscribe for the 2004
code part of the update can still download a free copy of the 2004 KeyWiz
program as well free program updates for CodeMaster, AutoMaster and Perfect
Master by visiting www.treskat.com.

This is not a solicitation to purchase anything. This is simply an
informational post for our always-free program updates directed to the
thousands of users of Treskat software.
"Keyman"
2003-06-30 04:40:30 UTC
Permalink
"Treskat" <***@treskat.com> wrote in message
---snip the trescrap---

if this is you Ray?
you can put you're (trescrap) updates where the sun don't
shine.
I wouldn't own one of trescraps programs if it was free !!!

always my 2 when it comes to that
lying, self-centered, sorry excuse for a businessman.
--
"Key"

~ NO SPAM ~
Reply on the Group
Ya Know Me
Ya Know My Email
~ NO SPAM ~
****************************
UPUHRS5437
2003-06-30 10:55:36 UTC
Permalink
Keyman:

For years (About 25-30) I was a Trescrap user. That is till he wouldn't give me
any help moving some of his HIDDEN customer files from laptop to desktop. I had
a computer problem & had to reinstall masterkey, loosing all former records.
But, laptop had all of them. All I asked for was support to fing which file
contained those files containing customer data.

No help from him, other than an e-mail stating it can not be done w/out causing
problems to the program!

Bullshit!

Dropped ALL of his programs and went with Blackhawk. Much better program AND
support!!!!

Newnsie
"Keyman"
2003-06-30 15:12:54 UTC
Permalink
Post by UPUHRS5437
For years (About 25-30) I was a Trescrap user. That is
till he wouldn't give me
Post by UPUHRS5437
any help moving some of his HIDDEN customer files from
laptop to desktop. I had
Post by UPUHRS5437
a computer problem & had to reinstall masterkey, loosing
all former records.
Post by UPUHRS5437
But, laptop had all of them. All I asked for was support
to fing which file
Post by UPUHRS5437
contained those files containing customer data.
No help from him, other than an e-mail stating it can not
be done w/out causing
Post by UPUHRS5437
problems to the program!
Bullshit!
Dropped ALL of his programs and went with Blackhawk. Much
better program AND
Post by UPUHRS5437
support!!!!
Newnsie
I also tried a few of his programs years ago.
right off the bat, he let his mouth overload his you know
what.
ever since then I have always responded with my2¢
when his name is mentioned and will continue to do so.
I know people get tired of seeing it but if it throws up
just one flag
for the newbees then its all been worth it.

I hate that sorry excuse for a human being with every fiber
of my being
and always will.
--
"Key"
"Keyman"
2003-06-30 15:29:10 UTC
Permalink
The procedure for moving Perfect Master files from one
computer to another
is quite easy. You simply copy the entire contents of the
C:\mastrkey
folder from the old computer to the C:\mastrkey folder of
the new computer.
That's it! This procedure is very simple and since 1982
many of our clients
have upgraded computers and followed these very same
instructions without
any difficulty. Because Mr. Newns is inept at following
these same simple
instructions does not give him the right to libel the
Treskat name. Please
be careful what you say, Mr. Newns. Any further libel and
you could be
facing a lawsuit.
figures,
you're confirming his point quiet clearly.
this is an open forum for people to post their opinions on a
given subject.
my opinion is that Ray brings it all on himself when he
demonstrates his very poor attitude.

always my 2 when it comes to that
lying, self-centered, sorry excuse for a businessman.
--
"Key"
Post by UPUHRS5437
For years (About 25-30) I was a Trescrap user. That is
till he wouldn't
give me
Post by UPUHRS5437
any help moving some of his HIDDEN customer files from
laptop to desktop.
I had
Post by UPUHRS5437
a computer problem & had to reinstall masterkey, loosing
all former
records.
Post by UPUHRS5437
But, laptop had all of them. All I asked for was support
to fing which
file
Post by UPUHRS5437
contained those files containing customer data.
No help from him, other than an e-mail stating it can
not be done w/out
causing
Post by UPUHRS5437
problems to the program!
Bullshit!
Dropped ALL of his programs and went with Blackhawk.
Much better program
AND
Post by UPUHRS5437
support!!!!
Newnsie
"Keyman"
2003-06-30 15:43:55 UTC
Permalink
"UPUHRS5437" <***@aol.com> wrote in message
---snip---
As requested I have cancelled your account. I am also
sending you an invoice
for $25 for the extra time and attention that you have
needed on this topic.
This is the third time I have answered this for you and
each time I have
answered this same question in great detail so that you
would understand
exactly WHY you can't do what you ask. Threatening me
with "taking your
business elsewhere" doesn't change the answer.
Pay the $25 bill ONLY if you would like me to restore your
name to our list.
Otherwise, thank you for your business over the years and
have a nice day.
Ray
see that you haven't changed a bit.
thanks for confirming to everyone that you're still the same
arrogent person that you have always been.

my2¢
--
"Key"







---snip---
Treskat
2003-06-30 16:31:12 UTC
Permalink
There is no arrogance in any of these replies, Mr. Keyman. Newns originally
asked how to copy "Advantage" (inventory and invoicing) files and was
frustrated because he, and three of his associates, could not find them on
his computer. After several emails we ironed out that he actually meant
files for his master keying program instead.

Again and again we told him that he needed to copy everything from the
C:\mastrkey directory from the old computer to the C:\mastrkey folder on the
new computer. But he refused to do that. Instead he wanted to pick and
choose certain files which you can not do since all files are tied together
in a relational way. We still have no clue why he wanted to take just some
of the files, nor would he explain.

Anyway the solution is simple, you copy everything.

What could be simpler than that? Jeeze, and the folks here at Treskat
always thought that Keyman was the ultimate knucklehead! Now it looks like
Newns may be running a close second. Watch it Mr. Keyman, your in danger of
losing your position as head clown.
Post by "Keyman"
---snip---
UPUHRS5437
2003-06-30 17:18:03 UTC
Permalink
Nazzaro:

LOOK at the heading of thge e-mail asking for info on copying files from your
MK program, NOT ADVANTAGE.

Maybe you'd better read those SAVED e-mails, before shooting off your big
mouth!

Newnsie
UPUHRS5437
2003-06-30 17:20:03 UTC
Permalink
BTW, I consider the last part as a compliment.

A class clown is far better that an ignorant SOB.

Looks like there's two of us here with a great big lump in our pants over mr.
personality!

Newnsie
"Keyman"
2003-06-30 19:34:58 UTC
Permalink
Post by UPUHRS5437
BTW, I consider the last part as a compliment.
A class clown is far better that an ignorant SOB.
Looks like there's two of us here with a great big lump in
our pants over mr.
Post by UPUHRS5437
personality!
Newnsie
Newnsie,
looks like that jerk has not changed in the past 16 years
:-)
once a jerk always a jerk !!!

always my2 when it comes to ray
--
"Key"
Putyourspamhere
2003-06-30 19:45:16 UTC
Permalink
Subject: Re: Treskat Software Updates
Date: 6/30/2003 12:31 PM Eastern Daylight Time
There is no arrogance in any of these replies, Mr. Keyman. Newns originally
asked how to copy "Advantage" (inventory and invoicing) files and was
frustrated because he, and three of his associates, could not find them on
his computer. After several emails we ironed out that he actually meant
files for his master keying program instead.
Again and again we told him that he needed to copy everything from the
C:\mastrkey directory from the old computer to the C:\mastrkey folder on the
new computer. But he refused to do that. Instead he wanted to pick and
choose certain files which you can not do since all files are tied together
in a relational way. We still have no clue why he wanted to take just some
of the files, nor would he explain.
Anyway the solution is simple, you copy everything.
What could be simpler than that? Jeeze, and the folks here at Treskat
always thought that Keyman was the ultimate knucklehead! Now it looks like
Newns may be running a close second. Watch it Mr. Keyman, your in danger of
losing your position as head clown.
Post by "Keyman"
---snip---
With every word you utter you prove that the things frequently said about
Trescrap customer service are true.
UPUHRS5437
2003-06-30 15:07:39 UTC
Permalink
Subj: Re: File
Date: 5/8/03 4:21:46 PM Eastern Daylight Time
From: ***@treskat.com
To: ***@aol.com
Sent from the Internet (Details)




Please don't do that with ANY of our programs. These are relational data base
programs which means that the information in one file cross references with
information from one or more other files. Those other files interact with yet
others. All of the files you need are in the same directory. Using a zip
program you can copy everything very easily so there is no need to run the risk
of mis-matching files from one computer to the next.

Please do not write again on this subject. The pick-and-choose file copying
that you want to do is a no-no and that applies to ALL of our programs,
regardless of title.

Ray
----- Original Message -----
From: ***@aol.com
To: ***@treskat.com
Sent: Thursday, May 08, 2003 10:19 AM
Subject: Re: File


Can you tell me what file on Master Key contains the customer files?

Newnsie

As Nazzaro has said in a phone message, "I have all the E-Mail that you sent me
concerning this matter & will use it in a lawsuit if you do not say something
kind about my product on that newsgroupe"!

Hey Ray, I'll post the rest of your "HELPFULL" E-Mails.

Newnsie
UPUHRS5437
2003-06-30 15:09:05 UTC
Permalink
Subj: Re: File
Date: 5/8/03 8:46:03 AM Eastern Daylight Time
From: ***@treskat.com
To: ***@aol.com
Sent from the Internet (Details)




What's your point? When you asked this question originally I told you how to
move Advantage files. There was no reason to check and see if you actually
purchased the program. But when you wrote and mentioned Advantage
authorization, and a non-existent directory, I needed to see how old your
Advantage was. That's when I discovered that, according to our records, you
don't have Advantage. Please don't misunderstand. I am not calling you a
crook. I am simply saying I think you are probably confusing Advantage with
something else! Once again, Advantage does not use authorization and you never
purchased a copy anyway!

That's the most likely reason why you can't find the silly thing on your
computer!!!

Ray
----- Original Message -----
From: ***@aol.com
To: ***@treskat.com
Sent: Thursday, May 08, 2003 8:34 AM
Subject: Re: File


Ray:

My first question was how to pull the customer files from laptop to here.

Your answer was to copy c:\advant!

Subj: Re: MK files
Date: 4/23/03 6:10:46 PM Eastern Daylight Time
From: ***@treskat.com
To: ***@aol.com
Sent from the Internet (Details)



Copy everything from the C:\ADVANT directory. Do NOT pick and choose files as
this will surely lead to problems.

Ray


----- Original Message -----
From: ***@aol.com
To: ***@treskat.com
Sent: Wednesday, April 23, 2003 2:40 PM
Subject: MK files


Ray:

I had a problem w/computer. No, I didn't loose auth's, this time.

I had to reinstall it & would like to know which file contains customer files
so I can take it from laptop & install it here.

William B. Newns, Sr. FLS
Owner

Newns and Son Locksmiths
4201 Levick Street
Philadelphia, PA 19135-3109

Store 215.333.0118
Fax 215.333.5689

E-mail ***@aol.com



Thanks,

Newnsie

I NEVER asked for info on his advantage program

Newnsie
UPUHRS5437
2003-06-30 15:09:59 UTC
Permalink
Subj: Re: File
Date: 5/8/03 8:30:58 AM Eastern Daylight Time
From: ***@treskat.com
To: ***@aol.com
Sent from the Internet (Details)




Hello William,

I think you may be confusing Advantage with some other program. To begin with
Advantage doesn't not use authorizations. What's more, looking back at all
your purchases since 1993, I don't see any purchase for Advantage from you.
That would probably explain why it's not on your computer.

The Advantage is an inventory and invoicing software that keeps track of all
your customers and their purchases. The program sells for 79.95 and you can
download a demo at www.treskat.com.

Ray
----- Original Message -----
From: ***@aol.com
To: "Emai?????????????
Sent: Thursday, May 08, 2003 8:08 AM
Subject: File


Ray:

I have attempted to find the file c:\advant dir on my laptop without any
results.

I have had three other Locksmiths try & fail.

I need these back on my main puter. Can I remove the auth & copy ALL the files
& put them on here, or what?

William B. Newns, Sr. FLS
Owner

Newns and Son Locksmiths
4201 Levick Street
Philadelphia, PA 19135-3109

Store 215.333.0118
Fax 215.333.5689

E-mail ***@aol.com

Newnsie
UPUHRS5437
2003-06-30 15:11:17 UTC
Permalink
Subj: Re: MK files
Date: 4/23/03 6:10:46 PM Eastern Daylight Time
From: ***@treskat.com
To: ***@aol.com
Sent from the Internet (Details)




Copy everything from the C:\ADVANT directory. Do NOT pick and choose files as
this will surely lead to problems.

Ray
----- Original Message -----
From: ***@aol.com
To: ***@treskat.com
Sent: Wednesday, April 23, 2003 2:40 PM
Subject: MK files


Ray:

I had a problem w/computer. No, I didn't loose auth's, this time.

I had to re-install it & would like to know which file contains customer files
so I can take it from laptop & install it here.

William B. Newns, Sr. FLS
Owner

Newns and Son Locksmiths
4201 Levick Street
Philadelphia, PA 19135-3109

Store 215.333.0118
Fax 215.333.5689

E-mail ***@aol.com

Kindly note the heading asking for info on MK program, not advantage.

Newnsie
Putyourspamhere
2003-06-30 19:39:17 UTC
Permalink
Subject: Re: Treskat Software Updates
Date: 6/30/2003 9:11 AM Eastern Daylight Time
The procedure for moving Perfect Master files from one computer to another
is quite easy. You simply copy the entire contents of the C:\mastrkey
folder from the old computer to the C:\mastrkey folder of the new computer.
That's it! This procedure is very simple and since 1982 many of our clients
have upgraded computers and followed these very same instructions without
any difficulty. Because Mr. Newns is inept at following these same simple
instructions does not give him the right to libel the Treskat name. Please
be careful what you say, Mr. Newns. Any further libel and you could be
facing a lawsuit.
Post by UPUHRS5437
For years (About 25-30) I was a Trescrap user. That is till he wouldn't
give me
Post by UPUHRS5437
any help moving some of his HIDDEN customer files from laptop to desktop.
I had
Post by UPUHRS5437
a computer problem & had to reinstall masterkey, loosing all former
records.
Post by UPUHRS5437
But, laptop had all of them. All I asked for was support to fing which
file
Post by UPUHRS5437
contained those files containing customer data.
No help from him, other than an e-mail stating it can not be done w/out
causing
Post by UPUHRS5437
problems to the program!
Bullshit!
Dropped ALL of his programs and went with Blackhawk. Much better program
AND
Post by UPUHRS5437
support!!!!
Newnsie
Nothing he said was libelous. He's merely dissatisfied with Trescrap....I mean
cat customer service. If you want to sue everyone who feels that way you are
going to be very busy judging from this and other forums. I had no strong
opinion until now. Howver your unprofessionalism here serves to confirm what
others have long said about Trescrap...damn...did it again Trescat.
"Keyman"
2003-07-01 00:22:48 UTC
Permalink
Subject: Re: Treskat Software Updates
Date: 6/30/2003 5:41 PM Eastern Daylight Time
Post by Putyourspamhere
Subject: Re: Treskat Software Updates
Date: 6/30/2003 12:31 PM Eastern Daylight Time
There is no arrogance in any of these replies, Mr.
Keyman. Newns originally
Post by Putyourspamhere
asked how to copy "Advantage" (inventory and
invoicing)
files and was
Post by Putyourspamhere
frustrated because he, and three of his associates,
could
not find them on
Post by Putyourspamhere
his computer. After several emails we ironed out that
he
actually meant
Post by Putyourspamhere
files for his master keying program instead.
Again and again we told him that he needed to copy
everything from the
Post by Putyourspamhere
C:\mastrkey directory from the old computer to the
C:\mastrkey folder on the
Post by Putyourspamhere
new computer. But he refused to do that. Instead he
wanted to pick and
Post by Putyourspamhere
choose certain files which you can not do since all
files
are tied together
Post by Putyourspamhere
in a relational way. We still have no clue why he
wanted
to take just some
Post by Putyourspamhere
of the files, nor would he explain.
Anyway the solution is simple, you copy everything.
What could be simpler than that? Jeeze, and the folks
here at Treskat
Post by Putyourspamhere
always thought that Keyman was the ultimate
knucklehead!
Now it looks like
Post by Putyourspamhere
Newns may be running a close second. Watch it Mr.
Keyman, your in danger of
Post by Putyourspamhere
losing your position as head clown.
Post by "Keyman"
---snip---
With every word you utter you prove that the things
frequently said about
Post by Putyourspamhere
Trescrap customer service are true.
ya know, I told you that I would try and not characterize
people and I have tried to live up to my word.
but,
this jerk ray is and always will be an exception.
g'day
--
"Key"
I will have to agree with you on that. I don't know the
guy. I haven't ever
read ANYTHING positive about his customer service or his
product always
negative. After reading his posts here I see why.
you should talk to him on the phone.
he is unbelievable !!!
he is a brave sole on the phone or here on-line.
heard that he was a lot different when face to face.
hmmm ?
ya know, no one ever sees him at any shows.
its probably because someone would probably kick him and his
attitude all the way back to kissamee fl. :-)

g'day
--
"Key"
MThomas859
2003-07-01 03:36:24 UTC
Permalink
I don't think most people who try his software stay long. Most people I've
talked to in my state association have the same low opinion of him and his
company. Doesn't take him long to educate the masses. Go somewhere else!
I will have to agree with you on that. I don't know the guy. I haven't ever
read ANYTHING positive about his customer service or his product always
negative. After reading his posts here I see why.
UPUHRS5437
2003-07-01 10:10:01 UTC
Permalink
I'd like EVERYBODY that's had a saddening experience with nazzaro via phone or
e-mail to post here. Maybe he'll realize that he's the class clown & get off
here.

Or better yet, find someone that would give proper support and can read an
e0-mail heading w/o cursing you out or calling you a thief.

I had heard that Steve Young (Tech Train) was trying to sell his programs.

He probably even can't get support.

Newnsie
Joe Kesselman (yclept Keshlam)
2003-07-02 12:16:12 UTC
Permalink
I believe Steve was 'advertising' that HE would do the support
(meaning Steve)
Yep. The idea was that Steve & Co. would provide end-user support,
handling the first level and second level calls and calling Ray
themselves on behalf of the customers when they hit something that
required the three-banana level.

If Ray'd arranged for that earlier -- and possibly contracted them to
handle support calls from _all_ users -- he might be in better shape now.

Too much water under the damn dam.
--
Joe Kesselman, http://www.lovesong.com/people/keshlam/
{} ASCII Ribbon Campaign | "may'ron DaroQbe'chugh vaj bIrIQbej" --
/\ Stamp out HTML mail! | "Put down the squeezebox & nobody gets hurt."
"Keyman"
2003-07-02 14:16:25 UTC
Permalink
Post by Joe Kesselman (yclept Keshlam)
I believe Steve was 'advertising' that HE would do the
support
Post by Joe Kesselman (yclept Keshlam)
(meaning Steve)
Yep. The idea was that Steve & Co. would provide end-user
support,
Post by Joe Kesselman (yclept Keshlam)
handling the first level and second level calls and
calling Ray
Post by Joe Kesselman (yclept Keshlam)
themselves on behalf of the customers when they hit
something that
Post by Joe Kesselman (yclept Keshlam)
required the three-banana level.
If Ray'd arranged for that earlier -- and possibly
contracted them to
Post by Joe Kesselman (yclept Keshlam)
handle support calls from _all_ users -- he might be in
better shape now.
Post by Joe Kesselman (yclept Keshlam)
Too much water under the damn dam.
--
Joe Kesselman, http://www.lovesong.com/people/keshlam/
{} ASCII Ribbon Campaign | "may'ron DaroQbe'chugh vaj
bIrIQbej" --
Post by Joe Kesselman (yclept Keshlam)
/\ Stamp out HTML mail! | "Put down the squeezebox &
nobody gets hurt."
its amazing why Steve would have anything to do with that
jerk in the first place.
ray couldn't pay me enough to say anything positive about
such a negative person.

my2
--
"Key"
"Keyman"
2003-07-02 18:46:11 UTC
Permalink
Subject: Re: Treskat Software Updates
---snip---
Maybe he thinks the software is acceptable and wants to
profit from the sale of
it but realizes that the customer service is lousy and is
thus providing it
himself. I don't know with regard to the software I
haven't ever used it. From
everything I've read it evidently comes with unfriendly
copy protection which
is enough to keep me away from it in and of itself.
you're probably correct.
the mighty $$$ compels many..

g'day
--
"Key"
Joe Kesselman (yclept Keshlam)
2003-07-01 12:27:24 UTC
Permalink
Unfortunately, a reputation is hard to live down... and responding
emotionally to people baiting you, even if they are out of line, tends
to reinforce that reputation.

From everything I've heard, the Treskat software works reasonably well,
but (a) its copyprotection was causing confusion, (b) its customer
support was somewhat lacking (there was an ad, from Tech-Train I think,
which basically said "we like it, we sell it, but Ray's an old grump so
buy it from us and we'll provide the end-user support so you don't have
to deal with him directly"), and (c) there's a lot of competition out
there these days which may be much more resource-hungry but doesn't have
those particular problems.

Ray, I honestly think your best best at this point is to work with
someone like Tech-Train and let them be the public face of the
company... and to develop some formulation of "I'm sorry about your past
experiences, we're working to make sure that doesn't happen again"
rather than letting folks push you into defensiveness and snapping back.
You've dug an interesting hole here, and I honestly do wish you luck in
climbing out of it... but the first step is going to be realizing that
what went wrong really was as much as matter of style as substance, and
finding a way to polish that style.

Seriously, best wishes... but I think you're going to need them.
--
Joe Kesselman, http://www.lovesong.com/people/keshlam/
{} ASCII Ribbon Campaign | "may'ron DaroQbe'chugh vaj bIrIQbej" --
/\ Stamp out HTML mail! | "Put down the squeezebox & nobody gets hurt."
"Keyman"
2003-07-01 15:09:33 UTC
Permalink
Post by Joe Kesselman (yclept Keshlam)
Unfortunately, a reputation is hard to live down... and
responding
Post by Joe Kesselman (yclept Keshlam)
emotionally to people baiting you, even if they are out of
line, tends
Post by Joe Kesselman (yclept Keshlam)
to reinforce that reputation.
From everything I've heard, the Treskat software works
reasonably well,
Post by Joe Kesselman (yclept Keshlam)
but (a) its copyprotection was causing confusion, (b) its
customer
Post by Joe Kesselman (yclept Keshlam)
support was somewhat lacking (there was an ad, from
Tech-Train I think,
Post by Joe Kesselman (yclept Keshlam)
which basically said "we like it, we sell it, but Ray's an
old grump so
Post by Joe Kesselman (yclept Keshlam)
buy it from us and we'll provide the end-user support so
you don't have
Post by Joe Kesselman (yclept Keshlam)
to deal with him directly"), and (c) there's a lot of
competition out
Post by Joe Kesselman (yclept Keshlam)
there these days which may be much more resource-hungry
but doesn't have
Post by Joe Kesselman (yclept Keshlam)
those particular problems.
Ray, I honestly think your best best at this point is to
work with
Post by Joe Kesselman (yclept Keshlam)
someone like Tech-Train and let them be the public face of
the
Post by Joe Kesselman (yclept Keshlam)
company... and to develop some formulation of "I'm sorry
about your past
Post by Joe Kesselman (yclept Keshlam)
experiences, we're working to make sure that doesn't
happen again"
Post by Joe Kesselman (yclept Keshlam)
rather than letting folks push you into defensiveness and
snapping back.
Post by Joe Kesselman (yclept Keshlam)
You've dug an interesting hole here, and I honestly do
wish you luck in
Post by Joe Kesselman (yclept Keshlam)
climbing out of it... but the first step is going to be
realizing that
Post by Joe Kesselman (yclept Keshlam)
what went wrong really was as much as matter of style as
substance, and
Post by Joe Kesselman (yclept Keshlam)
finding a way to polish that style.
Seriously, best wishes... but I think you're going to need
them.
Post by Joe Kesselman (yclept Keshlam)
--
Joe Kesselman, http://www.lovesong.com/people/keshlam/
{} ASCII Ribbon Campaign | "may'ron DaroQbe'chugh vaj
bIrIQbej" --
Post by Joe Kesselman (yclept Keshlam)
/\ Stamp out HTML mail! | "Put down the squeezebox &
nobody gets hurt."

you're correct Joe. ray would be a lot more successful if he
would bite the bullet and admit his faults. It really
puzzles me that he doesn't have the common since to realize
that and make an honest effort to change things.
I really don't believe that he will do anything about it.
although, after all his abusive crap.
I don't believe that he could do anything to change my
feelings about him.

my2
--
"Key"
Joe Kesselman (yclept Keshlam)
2003-07-02 12:11:56 UTC
Permalink
Post by "Keyman"
I don't believe that he could do anything to change my
feelings about him.
Possibly not. But how he handles folks like you does have some effect on
how comfortable other folks are going to be in dealing with him. If he
can put himself across as becoming the more reasonable party to the
disputes, he wins.

But that's not easy given the baggage. Determined calm and patience, and
a real effort to "make good".

As I say: I think he could turn this around w/r/t the industry as a
whole. But it's going to take full-scale rescue-the-business mode. He
need to move from the "old grump" image to being one of the *most*
responsive, and least defensive, on customer support. I'm not sure he
wants to go there; it's a painful place to be. On the other hand, if he
doesn't I think he might be best off shedding the baggage by starting an
entirely new product line.
--
Joe Kesselman, http://www.lovesong.com/people/keshlam/
{} ASCII Ribbon Campaign | "may'ron DaroQbe'chugh vaj bIrIQbej" --
/\ Stamp out HTML mail! | "Put down the squeezebox & nobody gets hurt."
Putyourspamhere
2003-07-03 15:41:42 UTC
Permalink
Subject: Re: Treskat Software Updates
Date: 7/2/2003 10:06 PM Eastern Daylight Time
My locksmith likes the software and finds it useful, but dislikes the
sarcastic bs when calling for help. He tells you from the start that someone
who is computer literate needs to make the call. There are probably many
competent locksmiths who are not computr wizzes.
Subject: Re: Treskat Software Updates
Date: 7/2/2003 10:16 AM Eastern Daylight Time
Post by Joe Kesselman (yclept Keshlam)
I believe Steve was 'advertising' that HE would do the
support
Post by Joe Kesselman (yclept Keshlam)
(meaning Steve)
Yep. The idea was that Steve & Co. would provide end-user
support,
Post by Joe Kesselman (yclept Keshlam)
handling the first level and second level calls and
calling Ray
Post by Joe Kesselman (yclept Keshlam)
themselves on behalf of the customers when they hit
something that
Post by Joe Kesselman (yclept Keshlam)
required the three-banana level.
If Ray'd arranged for that earlier -- and possibly
contracted them to
Post by Joe Kesselman (yclept Keshlam)
handle support calls from _all_ users -- he might be in
better shape now.
Post by Joe Kesselman (yclept Keshlam)
Too much water under the damn dam.
--
Joe Kesselman, http://www.lovesong.com/people/keshlam/
{} ASCII Ribbon Campaign | "may'ron DaroQbe'chugh vaj
bIrIQbej" --
Post by Joe Kesselman (yclept Keshlam)
/\ Stamp out HTML mail! | "Put down the squeezebox &
nobody gets hurt."
its amazing why Steve would have anything to do with that
jerk in the first place.
ray couldn't pay me enough to say anything positive about
such a negative person.
my2
--
"Key"
Maybe he thinks the software is acceptable and wants to profit from the
sale of
it but realizes that the customer service is lousy and is thus providing
it
himself. I don't know with regard to the software I haven't ever used it.
From
everything I've read it evidently comes with unfriendly copy protection
which
is enough to keep me away from it in and of itself.
When you buy softwafe you essentially buy a package of software, future updates
and, customer support. If any of the three are seriously lacking IMHO the
product isn't worth bothering with.
"Keyman"
2003-07-03 15:56:58 UTC
Permalink
Post by Putyourspamhere
Subject: Re: Treskat Software Updates
Date: 7/2/2003 10:06 PM Eastern Daylight Time
My locksmith likes the software and finds it useful, but
dislikes the
Post by Putyourspamhere
sarcastic bs when calling for help. He tells you from the
start that someone
Post by Putyourspamhere
who is computer literate needs to make the call. There
are probably many
Post by Putyourspamhere
competent locksmiths who are not computr wizzes.
Subject: Re: Treskat Software Updates
Date: 7/2/2003 10:16 AM Eastern Daylight Time
"Joe Kesselman (yclept Keshlam)"
Post by Joe Kesselman (yclept Keshlam)
I believe Steve was 'advertising' that HE would
do the
Post by Putyourspamhere
support
Post by Joe Kesselman (yclept Keshlam)
(meaning Steve)
Yep. The idea was that Steve & Co. would provide
end-user
Post by Putyourspamhere
support,
Post by Joe Kesselman (yclept Keshlam)
handling the first level and second level calls and
calling Ray
Post by Joe Kesselman (yclept Keshlam)
themselves on behalf of the customers when they hit
something that
Post by Joe Kesselman (yclept Keshlam)
required the three-banana level.
If Ray'd arranged for that earlier -- and possibly
contracted them to
Post by Joe Kesselman (yclept Keshlam)
handle support calls from _all_ users -- he might be
in
Post by Putyourspamhere
better shape now.
Post by Joe Kesselman (yclept Keshlam)
Too much water under the damn dam.
--
Joe Kesselman,
http://www.lovesong.com/people/keshlam/
Post by Putyourspamhere
Post by Joe Kesselman (yclept Keshlam)
{} ASCII Ribbon Campaign | "may'ron DaroQbe'chugh
vaj
Post by Putyourspamhere
bIrIQbej" --
Post by Joe Kesselman (yclept Keshlam)
/\ Stamp out HTML mail! | "Put down the squeezebox
&
Post by Putyourspamhere
nobody gets hurt."
its amazing why Steve would have anything to do with
that
Post by Putyourspamhere
jerk in the first place.
ray couldn't pay me enough to say anything positive
about
Post by Putyourspamhere
such a negative person.
my2
--
"Key"
Maybe he thinks the software is acceptable and wants to
profit from the
Post by Putyourspamhere
sale of
it but realizes that the customer service is lousy and
is thus providing
Post by Putyourspamhere
it
himself. I don't know with regard to the software I
haven't ever used it.
Post by Putyourspamhere
From
everything I've read it evidently comes with unfriendly
copy protection
Post by Putyourspamhere
which
is enough to keep me away from it in and of itself.
When you buy softwafe you essentially buy a package of
software, future updates
Post by Putyourspamhere
and, customer support. If any of the three are seriously
lacking IMHO the
Post by Putyourspamhere
product isn't worth bothering with.
I also believe that any software is no better than the
customer support.
especially in rays case !
its just like that jerk to come here, stir up things and
then not respond.
personally I don't give a crap if the jerk never returns !
--
"Key"
Glen Cooper
2003-07-03 18:49:10 UTC
Permalink
Post by Putyourspamhere
Subject: Re: Treskat Software Updates
Date: 7/2/2003 10:06 PM Eastern Daylight Time
My locksmith likes the software and finds it useful, but
dislikes the
Post by Putyourspamhere
sarcastic bs when calling for help. He tells you from the
start that someone
Post by Putyourspamhere
who is computer literate needs to make the call. There
are probably many
Post by Putyourspamhere
competent locksmiths who are not computr wizzes.
Subject: Re: Treskat Software Updates
Date: 7/2/2003 10:16 AM Eastern Daylight Time
"Joe Kesselman (yclept Keshlam)"
Post by Joe Kesselman (yclept Keshlam)
I believe Steve was 'advertising' that HE would
do the
Post by Putyourspamhere
support
Post by Joe Kesselman (yclept Keshlam)
(meaning Steve)
Yep. The idea was that Steve & Co. would provide
end-user
Post by Putyourspamhere
support,
Post by Joe Kesselman (yclept Keshlam)
handling the first level and second level calls and
calling Ray
Post by Joe Kesselman (yclept Keshlam)
themselves on behalf of the customers when they hit
something that
Post by Joe Kesselman (yclept Keshlam)
required the three-banana level.
If Ray'd arranged for that earlier -- and possibly
contracted them to
Post by Joe Kesselman (yclept Keshlam)
handle support calls from _all_ users -- he might be
in
Post by Putyourspamhere
better shape now.
Post by Joe Kesselman (yclept Keshlam)
Too much water under the damn dam.
--
Joe Kesselman,
http://www.lovesong.com/people/keshlam/
Post by Putyourspamhere
Post by Joe Kesselman (yclept Keshlam)
{} ASCII Ribbon Campaign | "may'ron DaroQbe'chugh
vaj
Post by Putyourspamhere
bIrIQbej" --
Post by Joe Kesselman (yclept Keshlam)
/\ Stamp out HTML mail! | "Put down the squeezebox
&
Post by Putyourspamhere
nobody gets hurt."
its amazing why Steve would have anything to do with
that
Post by Putyourspamhere
jerk in the first place.
ray couldn't pay me enough to say anything positive
about
Post by Putyourspamhere
such a negative person.
my2
--
"Key"
Maybe he thinks the software is acceptable and wants to
profit from the
Post by Putyourspamhere
sale of
it but realizes that the customer service is lousy and
is thus providing
Post by Putyourspamhere
it
himself. I don't know with regard to the software I
haven't ever used it.
Post by Putyourspamhere
From
everything I've read it evidently comes with unfriendly
copy protection
Post by Putyourspamhere
which
is enough to keep me away from it in and of itself.
When you buy softwafe you essentially buy a package of
software, future updates
Post by Putyourspamhere
and, customer support. If any of the three are seriously
lacking IMHO the
Post by Putyourspamhere
product isn't worth bothering with.
I also believe that any software is no better than the
customer support.
especially in rays case !
its just like that jerk to come here, stir up things and
then not respond.
personally I don't give a crap if the jerk never returns !
--
"Key"
The ONLY thing he did by coming here is create a big stink and bring
attention to the fact that everybody hates his attitude and that nobody
wants to deal with him.

I'm glad I found out about his crappy attitude before I bought his code
softwere back in 99 which I almost did but instead I went with another
product that works great and I dont listen to a bunch of crap over the
phone. Wooh! What a near miss that was.

If he has any brain at all he should keep his mouth shut and fly away
because all he's getting out of coming here is a thinner wallet.
"Keyman"
2003-07-03 20:30:46 UTC
Permalink
Post by Glen Cooper
Post by Putyourspamhere
Subject: Re: Treskat Software Updates
Date: 7/2/2003 10:06 PM Eastern Daylight Time
My locksmith likes the software and finds it useful,
but
Post by Glen Cooper
dislikes the
Post by Putyourspamhere
sarcastic bs when calling for help. He tells you from
the
Post by Glen Cooper
start that someone
Post by Putyourspamhere
who is computer literate needs to make the call.
There
Post by Glen Cooper
are probably many
Post by Putyourspamhere
competent locksmiths who are not computr wizzes.
Subject: Re: Treskat Software Updates
Date: 7/2/2003 10:16 AM Eastern Daylight Time
"Joe Kesselman (yclept Keshlam)"
Post by Joe Kesselman (yclept Keshlam)
I believe Steve was 'advertising' that HE
would
Post by Glen Cooper
do the
Post by Putyourspamhere
support
Post by Joe Kesselman (yclept Keshlam)
(meaning Steve)
Yep. The idea was that Steve & Co. would provide
end-user
Post by Putyourspamhere
support,
Post by Joe Kesselman (yclept Keshlam)
handling the first level and second level calls
and
Post by Glen Cooper
Post by Putyourspamhere
calling Ray
Post by Joe Kesselman (yclept Keshlam)
themselves on behalf of the customers when they
hit
Post by Glen Cooper
Post by Putyourspamhere
something that
Post by Joe Kesselman (yclept Keshlam)
required the three-banana level.
If Ray'd arranged for that earlier -- and
possibly
Post by Glen Cooper
Post by Putyourspamhere
contracted them to
Post by Joe Kesselman (yclept Keshlam)
handle support calls from _all_ users -- he
might be
Post by Glen Cooper
in
Post by Putyourspamhere
better shape now.
Post by Joe Kesselman (yclept Keshlam)
Too much water under the damn dam.
--
Joe Kesselman,
http://www.lovesong.com/people/keshlam/
Post by Putyourspamhere
Post by Joe Kesselman (yclept Keshlam)
{} ASCII Ribbon Campaign | "may'ron
DaroQbe'chugh
Post by Glen Cooper
vaj
Post by Putyourspamhere
bIrIQbej" --
Post by Joe Kesselman (yclept Keshlam)
/\ Stamp out HTML mail! | "Put down the
squeezebox
Post by Glen Cooper
&
Post by Putyourspamhere
nobody gets hurt."
its amazing why Steve would have anything to do
with
Post by Glen Cooper
that
Post by Putyourspamhere
jerk in the first place.
ray couldn't pay me enough to say anything
positive
Post by Glen Cooper
about
Post by Putyourspamhere
such a negative person.
my2
--
"Key"
Maybe he thinks the software is acceptable and
wants to
Post by Glen Cooper
profit from the
Post by Putyourspamhere
sale of
it but realizes that the customer service is lousy
and
Post by Glen Cooper
is thus providing
Post by Putyourspamhere
it
himself. I don't know with regard to the software I
haven't ever used it.
Post by Putyourspamhere
From
everything I've read it evidently comes with
unfriendly
Post by Glen Cooper
copy protection
Post by Putyourspamhere
which
is enough to keep me away from it in and of itself.
When you buy softwafe you essentially buy a package of
software, future updates
Post by Putyourspamhere
and, customer support. If any of the three are
seriously
Post by Glen Cooper
lacking IMHO the
Post by Putyourspamhere
product isn't worth bothering with.
I also believe that any software is no better than the
customer support.
especially in rays case !
its just like that jerk to come here, stir up things and
then not respond.
personally I don't give a crap if the jerk never returns
!
Post by Glen Cooper
--
"Key"
The ONLY thing he did by coming here is create a big stink
and bring
Post by Glen Cooper
attention to the fact that everybody hates his attitude
and that nobody
Post by Glen Cooper
wants to deal with him.
agree..
Post by Glen Cooper
I'm glad I found out about his crappy attitude before I
bought his code
Post by Glen Cooper
softwere back in 99 which I almost did but instead I went
with another
Post by Glen Cooper
product that works great and I dont listen to a bunch of
crap over the
Post by Glen Cooper
phone. Wooh! What a near miss that was.
consider yourself a lucky person to have avoided the
humility.
Post by Glen Cooper
If he has any brain at all he should keep his mouth shut
and fly away
Post by Glen Cooper
because all he's getting out of coming here is a thinner
wallet.

he must have a sliver of a brain. he hasn't responded.
although,
he could post positive for a year and it wouldn't change my
negative feelings about that (world class jerk)...

g-day Glen
--
"Key"
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